Whether it’s an age-old institution with a rich drinking heritage or a new hotspot mixing cutting-edge cocktails, pubs offer something for everyone. These places range from rustic country inns to swanky cocktail lounges with plenty of charm and a buzzing atmosphere.
Despite the fact that pubs have long been subject to a certain amount of persecution by Temperance fanatics, the public house is still very much an essential cultural feature in most areas. It’s a place where we can gather for a drink and a meal, listen to music or chat with friends and family. However, it’s a place that’s in danger of disappearing. The decline of the pub is partly due to increasing prices but also because of changing social habits, which are moving away from creative communal entertainment towards more solitary mechanical ones such as cinema and radio.
A good way to combat a bad review is to highlight something positive about the customer experience in your response. It’s also important to be transparent about what went wrong and how you responded to it. For example, if your steak was overcooked or the soup was oversalted, you should mention that the restaurant apologized and took it off the bill. This demonstrates that you are a receptive and friendly business, even in the face of a negative experience.
It’s impossible to eliminate bad reviews entirely, but you can help reduce their impact by asking satisfied customers to write reviews and delegating the task of responding to them to someone on your team who can remain impartial and receptive to feedback. It’s also helpful to avoid taking things personally, as a personal attack can damage your reputation and turn potential customers off to your establishment.
