How to Respond to a Pub Review

A pub review is a written evaluation of a restaurant that lists both pros and cons about its food, service, and ambiance. Reviews may also include details about logistics like how much a meal costs or what time the establishment is open.

Aside from the requisite fish and chips, this British gastropub offers an array of dishes including bits and bobs (like Scotch eggs and Cornish pasties); chilled seafood and beef tartare; sandwiches, salads and soup; and plated entrees. Traditional desserts like sticky toffee pudding are available, as well as tea service with a trio of sweets all day.

While eliminating bad reviews is impossible, a professional response that demonstrates you are receptive to feedback and committed to improving customer satisfaction can mitigate their impact. For example, if a reviewer mentions that their server Tony is rude, you could respond by asking them to give him another chance and explaining how your team is working to improve the situation. This shows you are invested in your customers’ experience and genuinely care about the success of your restaurant.