Having good pub reviews is an important part of any restaurant. People will use these reviews to help decide whether or not to eat at your restaurant. It’s also a great way to gather feedback that you may not have otherwise received. Using this feedback can help you make improvements to your restaurant.
It’s important to respond to all reviews, whether positive or negative. Negative reviews can be especially damaging to a restaurant’s reputation. However, it’s important to do so in a professional manner. For example, you should always address the reviewer by name. This will show that you care about the feedback they are giving you. You should also thank them for their time. This will help you maintain a good relationship with the customer.
A good village pub is a key selling point for country houses, so it’s no surprise that many owners are keen to improve their gastropub offerings. But not all such transformations work, as Arabella Youens finds out.
